Cancellation & Refund Policy

Last Updated: July 31, 2026

Rudra Tour & Travels believes in transparent, customer-centric service. We understand that travel plans can change unexpectedly. Below is our comprehensive Cancellation and Refund Policy governing all online vehicle bookings and advance payments made via our payment gateway (Razorpay) or direct channels.

1. Trip Cancellation Rules & Timelines

Cancellation fees depend on the time remaining before the scheduled pickup time:

2. Mode of Refund & Processing Timelines

• Original Payment Method: All eligible refunds for bookings paid online via Razorpay (Credit Card, Debit Card, Net Banking, UPI, or Digital Wallets) will be refunded directly back to the original source payment account used at the time of transaction.
• Processing Timeframe: Once a refund request is approved by our billing team, the refund is initiated immediately via Razorpay. It typically takes 5 to 7 business days for the refunded amount to reflect in the customer's bank account or credit card statement, depending on your issuing bank's processing schedule.

3. Cancellation Initiated by Rudra Tour & Travels

In extremely rare situations where Rudra Tour & Travels is unable to execute a trip due to severe vehicle breakdown, un-avoidable natural emergencies, or highway road closures:

• We will offer a complimentary upgraded replacement vehicle at no extra cost, OR
• Issue a 100% Full Refund immediately with zero deduction.

4. How to Request a Cancellation or Refund

To request a booking cancellation or refund, please get in touch with our 24/7 helpline with your Booking Reference ID: