Privacy Policy

Last Updated: July 31, 2026

At Rudra Tour & Travels, reachable from rudratourandtravel.co.in, protecting customer privacy is one of our highest priorities. This Privacy Policy outlines the types of personal information collected, how it is processed, and the measures taken to safeguard your data.

1. Information We Collect

When you book a cab, submit a contact query, or make an online payment on our portal, we collect personal information essential for service delivery, including:

• Contact Details: Full Name, Email Address, Mobile Number, WhatsApp Number.
• Trip Details: Pickup address, Drop destination, Travel date, time, and selected vehicle preferences.
• Transaction Data: Payment transaction reference numbers, payment mode, and order details processed via our trusted payment gateway partner (Razorpay). Note: We do NOT store or record sensitive financial information like credit/debit card numbers, CVVs, net banking passwords, or UPI PINs. All payment credentials are processed securely on Razorpay's encrypted servers.

2. How We Use Your Information

We use customer data strictly for legitimate operational purposes:

• To confirm taxi bookings and dispatch vehicle & driver contact details prior to pickup.
• To issue electronic booking vouchers and payment receipts.
• To send trip updates, invoice details, and customer support communications via Email, SMS, or WhatsApp.
• To improve our website functionality, customer service experience, and prevent fraudulent transactions.

3. Data Protection & Razorpay Payment Security

Our website employs standard SSL (Secure Sockets Layer) encryption to protect data transmission between your browser and our server. All online card, UPI, and internet banking payments are handled via Razorpay Payment Gateway, which complies with PCI-DSS (Payment Card Industry Data Security Standard) Level 1 compliance.

4. Third-Party Service Providers

We do not sell, trade, or rent personal user information to third parties. We may share necessary transaction data only with trusted infrastructure partners (such as Razorpay for payment processing and SMS/WhatsApp gateway providers for sending booking alerts) solely for fulfilling your service request.

5. Cookies & Analytics

Our website may use essential browser cookies to enhance navigation efficiency and collect anonymous web analytical metrics to improve service quality.

6. Grievance Redressal & Privacy Contact

If you have any questions, concerns, or requests regarding your personal data or privacy rights, please reach out to our Privacy Officer at: